General Terms and Conditions (GTC)

1. Scope and Provider

These General Terms and Conditions (GTC) apply to orders placed by consumers via the GLAMSUNLOVE online shop at www.glamsunlove.com.

The contractual partner is:

YBJ Fashion & Retail GmbH
Mühlerain 3
8706 Meilen
Switzerland

E-mail: info@glamsunlove.ch

YBJ Fashion & Retail GmbH is a company incorporated under Swiss law. Goods offered for the EU shop are generally shipped from our fulfillment warehouse in Germany.

For the purposes of these GTC, a consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to their commercial nor to their independent professional activity.

2. Offer and Conclusion of Contract

The presentation of products in the online shop does not constitute a legally binding offer to conclude a purchase contract.

By completing the ordering process and clicking the corresponding order button, the customer submits a binding order for the products contained in the shopping cart.

Upon receipt of the order, the customer will receive an automatic order confirmation by e-mail. This initially confirms the receipt of the order.

The purchase contract is concluded when GLAMSUNLOVE explicitly confirms the order, confirms the shipment of the goods, or ships the goods.

Should an ordered item exceptionally not be available, we will inform the customer as soon as possible. Any payments already made for unavailable goods will be refunded.

3. Prices and Shipping Costs

All prices stated in the online shop are final prices in Euros and include the applicable statutory value-added tax.

Any additional shipping costs will be displayed to the customer in the checkout before the order is completed.

For deliveries within the countries offered by GLAMSUNLOVE in the EU shop, there are generally no import duties for the customer, provided the goods are—as intended—shipped from our warehouse within the European Union.

4. Payment

The payment methods displayed during checkout are available.

The debiting or processing of the payment is carried out in accordance with the terms and conditions of the selected payment method and the respective payment service provider.

5. Delivery

Delivery is made exclusively to the countries that can be selected as delivery countries in the EU shop checkout.

If a delivery cannot be made due to incomplete or incorrect address information provided by the customer, any additional costs actually incurred as a result may be charged to the customer, provided they are responsible for the incorrect information.

Self-collection is not provided for.

6. Retention of Title

The delivered goods remain the property of YBJ Fashion & Retail GmbH until the purchase price has been paid in full.

7. Right of Withdrawal

Consumers are generally entitled to a statutory right of withdrawal of 14 days for distance contracts.

The withdrawal period is 14 days from the day on which the customer or a third party named by them, who is not the carrier, has taken possession of the goods. In the case of an order for several goods that are delivered separately, the period begins upon receipt of the last good.

To exercise the right of withdrawal, the customer must inform GLAMSUNLOVE of their decision to withdraw from the contract by means of a clear statement.

The withdrawal can be declared, in particular, via the electronic withdrawal function provided in the online shop or by e-mail to info@glamsunlove.ch.

To comply with the withdrawal period, it is sufficient that the declaration of withdrawal is sent before the expiry of the withdrawal period.

Details regarding the right of withdrawal, in particular the consequences of withdrawal and any statutory exceptions, can be found in the separate cancellation policy in the online shop.

8. Consequences of Withdrawal and Returns

In the event of an effective withdrawal, we will refund all payments received from the customer for the withdrawn order, including the costs of the cheapest standard delivery offered by us.

Additional costs resulting from the customer choosing a delivery method other than the cheapest standard delivery offered by us will not be refunded.

The refund will generally be made using the same payment method used for the original transaction, unless explicitly agreed otherwise.

We may withhold the refund until we have received the goods back or the customer has provided proof that they have returned the goods, whichever is earlier.

After declaring the withdrawal, the goods must be returned immediately and at the latest within 14 days.

The direct costs of the return are borne by the customer, unless otherwise stated in the online shop or in an individual case.

The specific return address will be communicated during the return process.

The customer only has to pay for any loss in value of the goods if this loss in value is due to handling that is not necessary for checking the condition, properties, and functionality of the goods.

9. Statutory Warranty Rights

The statutory warranty rights apply to the goods offered.

Consumers within the European Union are generally entitled to a statutory warranty of at least two years from receipt of the goods. Mandatory further-reaching rights under the applicable national consumer law remain unaffected.

If the delivered goods are defective or do not correspond to the agreed quality, the customer is entitled to the applicable statutory rights, in particular to subsequent performance or replacement delivery and—provided the statutory requirements are met—to a price reduction or refund.

Statutory warranty rights are not limited by a voluntary right of return or goodwill policy.

In the event of defective or incorrectly delivered goods, we request that you contact us at info@glamsunlove.ch, if possible stating the order number and providing photos of the article in question. This does not constitute a prerequisite for the exercise of statutory rights.

10. Transport Damage

If a shipment is obviously damaged upon delivery, we ask that you document the damage immediately with the delivery service if possible and inform GLAMSUNLOVE at info@glamsunlove.ch.

Failure to report to the delivery service or delayed contact with GLAMSUNLOVE does not lead to the loss of statutory consumer or warranty rights.

11. Data Protection

Information regarding the processing of personal data can be found in the separate privacy policy of the online shop.

12. Applicable Law

To the extent permitted by law, Swiss law applies.

For contracts with consumers, this choice of law does not, however, affect mandatory consumer protection provisions of the state in which the consumer has their habitual residence, provided the statutory requirements for their application are met.

13. Final Provisions

Should individual provisions of these GTC be or become invalid in whole or in part, the remaining provisions shall remain unaffected. The applicable statutory provisions shall take the place of the invalid provision.

Mandatory statutory consumer rights remain unaffected in any case.

Status: September 17, 2026